At Canrover, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

 

 

1. Information We Collect

 

We collect the following types of information when you interact with our services:

 

Personal Information:

 

  • Full name
  • Email address
  • Phone number
  • Payment information (processed via secure third-party payment processors)

 

Usage and Device Information:

 

  • Location data (to facilitate ride tracking and service delivery)
  • Ride history (routes, duration, timestamps)
  • Device information (IP address, browser type, operating system)

 

Account and Preference Information:

 

  • Account settings
  • Communication preferences

 

 

2. How Do We Use Your Information?

 

We use your information to:

 

  • Operate and maintain our scooter and e-bike rental services
  • Process transactions and manage accounts
  • Communicate with you (service updates, promotions, support)
  • Improve safety, performance, and service delivery
  • Comply with legal obligations and protect our legal rights

 

 

3. Sharing Your Information

 

We do not sell your personal information. However, we may share your data with:

 

  • Service providers and partners who help operate our business
  • Law enforcement or regulatory authorities if required by law
  • Parties involved in a business transfer (merger, acquisition, etc.)

 

 

4. Data Retention

 

We retain your information for as long as necessary to:

 

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

 

If you close your account, we may retain some data as required by law or for legitimate business purposes.

 

 

5. Security of Your Information

 

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

 

 

6. Your Rights and Choices

 

You have the right to:

 

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent where applicable
  • Opt out of marketing communications

 

To exercise these rights, please contact us.

 

 

7. Biometric Data Collection and Retention Policy

 

Collection: We do not actively collect biometric data (such as facial recognition or fingerprint data). If we ever introduce features that use biometric identifiers, we will:

 

  • Obtain explicit user consent before collecting any biometric data
  • Clearly explain the purpose and use of such data

 

Retention: Biometric data, if collected, will be securely stored and retained only for as long as necessary to fulfill the stated purpose or as required by law.

 

Security: All biometric data will be encrypted and access restricted to authorized personnel only.

 

 

8. Children’s Privacy

 

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will take steps to delete it promptly.

 

 

9. Changes to This Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Effective Date” and providing notice through our app or website.

 

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Contact info:
Email: info@canrover.ca